# Return & Refund Policy**Website:** NEOXBD.SHOP**Last Updated:** August 13, 2026NEOXBD.SHOP provides digital products and online services. Since our products are delivered digitally, our return and refund policy is different from that of physical products.## 1. Digital ProductsAll products sold through NEOXBD.SHOP are digital products. Depending on the product, delivery may be provided through download links, access links, activation details, email, or other digital methods.Once a digital product has been successfully delivered, downloaded, or accessed, it is generally non-returnable.## 2. When a Refund May Be AvailableA refund request may be considered in the following situations:* You paid for an order but did not receive the product.* The delivered product is significantly different from the product described on our website.* The download or access link provided by us does not work.* The product has a technical issue that cannot reasonably be resolved.* We delivered the wrong product due to an error on our part.All refund requests are subject to verification.## 3. Non-Refundable SituationsRefunds generally will not be provided in the following situations:* You changed your mind after purchasing a product.* You purchased a product without reading its description or requirements.* You provided an incorrect email address or other delivery information.* The product has already been successfully delivered or accessed and there is no technical issue.* The problem is caused by your device, software, internet connection, or third-party service.* You are unable to use the product because you do not meet its stated requirements.* You violate the terms or conditions associated with the product.## 4. Refund RequestIf you believe you are eligible for a refund, please contact our customer support and provide:* Order number* Name used for the order* Product name* Payment information or transaction reference* A detailed explanation of the problem* Relevant screenshots or other evidence, if applicableWe may request additional information to verify the issue.## 5. Refund ProcessingIf a refund is approved, it will normally be processed through the applicable payment method or an agreed payment channel.The time required to receive a refund may vary depending on the payment provider or financial institution.## 6. Product SupportBefore requesting a refund, we may attempt to resolve technical or delivery-related problems. If the issue can be reasonably resolved, we may provide a replacement, corrected access, or another suitable solution instead of a refund.## 7. Changes to This PolicyNEOXBD.SHOP reserves the right to update or modify this Return & Refund Policy at any time. Any changes will become effective once the updated policy is published on this website.## 8. ContactIf you have any questions regarding this Return & Refund Policy or your order, please contact NEOXBD.SHOP customer support.**NEOXBD.SHOP**Digital Products & Online Solutions